Refund and Return Policy –

Effective Date: December 5, 2024

At Freesaliz, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or might arrive with unforeseen issues. This Refund and Returns Policy outlines the conditions and procedures for returning products and obtaining refunds. Please read this policy carefully to understand your rights and how we can assist you.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Product Condition:

    • The item must be unused, undamaged, and in its original condition.
    • The product must be returned in its original packaging, including all tags, labels, and accessories.

  • Timeframe:

    • Returns must be initiated within 30 days of receiving the product. Any return requests made after this period may not be eligible for approval.

  • Proof of Purchase:

    • A valid receipt or proof of purchase must accompany the return request. This ensures we can verify the transaction and process your return efficiently.

If your return does not meet these conditions, we may decline your request or offer partial refunds at our discretion.

2. Non-Returnable Items

While we aim to accommodate most return requests, certain items are non-returnable due to their nature or specific circumstances. These include:

  • Final Sale or Clearance Items:

    • Products marked as “final sale” or discounted as part of clearance promotions cannot be returned or refunded.

  • Custom-Made or Personalized Products:

    • Items that have been customized, engraved, or personalized to your specifications are non-returnable unless they are defective or incorrect.

We encourage customers to review product descriptions and terms carefully before making a purchase, especially for items in these categories.

3. Refund Process

We strive to process refunds promptly and ensure a smooth experience for our customers. Here’s how the refund process works:

  • Inspection of Returned Items:

    • Once we receive your returned item, it will undergo a thorough inspection to confirm that it meets the eligibility criteria.

  • Notification of Refund Status:

    • After the inspection, we will notify you via email or phone regarding the approval or rejection of your refund.

  • Processing Refunds:

    • If your refund is approved, it will be processed within 5-10 business days. The refunded amount will be credited to your original payment method (e.g., credit card, PayPal).
    • Please note that your bank or payment processor may take additional time to reflect the refunded amount in your account.

If your refund is delayed or you encounter issues, please contact us for further assistance.

4. Return Shipping Costs

The cost of returning an item depends on the reason for the return:

  • Customer-Initiated Returns:

    • If you are returning a product for personal reasons (e.g., changed mind, incorrect size, etc.), you are responsible for the return shipping costs.

  • Defective or Incorrect Items:

    • If the return is due to an error on our part (e.g., receiving a defective or incorrect item), we will cover the shipping costs.
    • In such cases, please contact us to request a prepaid return shipping label. This ensures the return process is convenient and cost-free for you.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. How to Initiate a Return

If you wish to return a product, follow these steps to ensure a seamless process:

  1. Contact Us:

    • Reach out to our customer support team via email or phone to initiate the return. Provide details such as your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Instructions:

    • Our team will guide you on how to proceed with the return, including shipping instructions and any necessary forms or labels.

  3. Package the Item:

    • Ensure the item is securely packaged to prevent damage during transit. Include your receipt or proof of purchase inside the package.

  4. Ship the Return:

    • Use the shipping method advised by our team. If you are responsible for shipping costs, choose a reliable courier service and keep the tracking number for reference.

  5. Wait for Refund Processing:

    • Once we receive and inspect your return, we will notify you and proceed with the refund if approved.

6. Contact Us for Assistance

We are here to assist you with any questions or concerns regarding your return or refund. Please feel free to reach out using the following contact details:

Our customer support team is available during business hours and will be happy to help resolve any issues promptly.

Additional Information

  • This Refund and Returns Policy is subject to change without prior notice. Updates will be posted on this page, and significant changes will be communicated directly to customers.
  • For any disputes or unresolved concerns, we encourage open communication to find a solution that works for all parties.

We appreciate your understanding and thank you for shopping with Freesaliz!